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Course Overview

Improvement Requires Change
Every improvement requires change and getting people to change is the most difficult challenge. This course is designed to teach managers, team leaders and supervisors the skills they need to secure the cooperation of others, resolve conflicts and, in general, lead process improvement efforts. Key points include a simple and proven method for gathering the facts, weighing the options, making a decision, taking action and monitoring results.

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COURSE OBJECTIVE
Provides team leaders with the skills required to convince people to embrace change on the path of continuous improvement.

WHO SHOULD ATTEND
Managers, Supervisors and Team Leaders with responsibility for process and performance improvement.

COURSE LENGTH
16 Hours of training delivered in two FULL days
Day 1: 8:00 AM – 5:00 PM
Day 2: 8:00 AM – 5:00 PM

CLASS SIZE
Maximum of 10

MINIMUM REQUIREMENTS
Any PPG customer is eligible to attend any MVP Business Solutions course.