Art of Communication

Course Overview

Enhanced Performance Through Effective Communication
Organisational performance is directly related to the quality of communication between every member of your team. In fact, without effective communication, maximum performance is impossible! When you’re aiming to increase the performance of your organisation, that makes effective communication fundamental to your success. Much like the principals required for a world-class sports team, your management team must be equipped with the knowledge, skills and tools to effectively lead co-workers.

This intensive program is filled with highly interactive exercises, role plays and case studies where participants learn to apply key communication principles. Participants will complete the TRACOM© WORK/SOCIAL STYLES assessment to identify their preferred style of communication.

In addition, they will learn how to:

• (1) Build positive work teams
• (2) Improve listening and questioning skills
• (3) Facilitate effective team meetings
• (4) Conduct brain-storming sessions
• (5) Synchronise verbal and non-verbal communication.

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COURSE OBJECTIVE
To provide owners/managers with the effective communication skills needed to maximise the performance of everyone in their organisation.

WHO SHOULD ATTEND
Shop Owners, Managers & Key Personnel who interact with internal staff and vendors.

COURSE LENGTH
2-day class

CLASS SIZE
10 minimum, 20 maximum

CERTIFICATION & TRAINING MATERIALS
I-CAR participants are eligible to receive 3.75 Gold Class points for this course. Automotive Management Institute (AMI) participants are eligible to receive 28 Accredited Automotive Manager (AAM) credits. Participants will receive a student manual, course hand-outs, lunch, refreshments, and an MVP certificate of completion.

MINIMUM REQUIREMENTS
Any PPG customer is eligible to attend any MVP Business Development Series course.